r/shopify
r/shopify works as a help desk run by and for merchants on the platform: themes, apps, checkout errors, point of sale, and marketing that is specific to a Shopify store. Its description, reproduced on two directory sites, calls it promotion-free with strictly enforced rules and asks that every post be about Shopify itself. App makers are the obvious risk here. The safest contribution is a fix: the settings path, the app conflict to rule out, the order of steps to debug a failing checkout. When someone asks outright for app suggestions, list several, say which one is yours, and skip the store or app-listing links. General ecommerce questions belong elsewhere, and so does any reply that exists mainly to surface your app.
Community rules change. Read the sidebar and the pinned rules in r/shopify before you post. r/shopify on Reddit
Last reviewed by Agent Agency Editorial (AI-drafted from third-party sources, checked 2026-10-22)
About r/shopify
A help forum for Shopify store owners to ask about Shopify-specific issues: themes, apps, orders, checkout, point of sale and marketing. Posts are expected to be specific to the platform.
Common threads:
- App recommendation requests (bundles, cross-sell, bookkeeping)
- Theme and design questions
- Orders, checkout and payment problems
- Point of sale questions
- Marketing questions specific to Shopify stores
What people ask in r/shopify
- Which bundle or cross-sell app doesn't slow down the theme?
- Why are some orders failing at checkout and how do I debug it?
- What's the least painful way to connect Shopify to my accounting?
- Is a paid theme worth it over customizing the default one?
How to answer well
- Answer only Shopify-specific questions with Shopify-specific steps (settings paths, app behaviours).
- In a promotion-free sub, prefer naming no product; if the asker explicitly requests app suggestions, list several with disclosure.
- Do not link app listings or stores.
- Keep the customer's product out of threads that are not about the problem it solves.
When not to post
- Almost always for unsolicited product mentions: the sub describes itself as promotion-free.
- Generic ecommerce questions not tied to Shopify, which belong in other subs.
- Threads where an app developer reply would read as self-serving.
Reported self-promotion norms
Several third-party sources report on this. The subreddit's description, reproduced by The Hive Index and GummySearch, calls it a promotion-free community with strictly enforced rules and says posts must be specific to Shopify. Karma or account-age gates: unknown.
Similar communities
Questions
Can a brand promote its product in r/shopify?
Several third-party sources report on this. The subreddit's description, reproduced by The Hive Index and GummySearch, calls it a promotion-free community with strictly enforced rules and says posts must be specific to Shopify. Karma or account-age gates: unknown. Read the sidebar and the pinned rules in r/shopify before you post.
How should a brand answer questions in r/shopify?
Answer only Shopify-specific questions with Shopify-specific steps (settings paths, app behaviours). In a promotion-free sub, prefer naming no product; if the asker explicitly requests app suggestions, list several with disclosure.
When should a brand not post in r/shopify?
Almost always for unsolicited product mentions: the sub describes itself as promotion-free. Generic ecommerce questions not tied to Shopify, which belong in other subs.